Mono Turismo
& Aventura
Agency Policies
Reserve 30% in advance.
We do not accept third party cards.
We do not join groups, each group has its own unique guide.
Reservation Cancellation and Change Policy
From the payment of the first installment (30% of the value) the reservation will be confirmed. If there is a need to cancel or change the booking date, the client must communicate in writing. Cancellations or changes by phone are not accepted. the cancellation or change of dates will be subject to the charging of fees according to the conditions below:
Change of booking dates: No date transfer fee will be charged, only the possible difference in price between one period and another, observing the following deadline: 15 days prior to the tour date.
Note: Always according to availability.
Booking cancellation: Considering the start of the tour, the amount will be refunded as follows: Up to 15 days before the date, we will refund your paid amount, in full. After 15 days prior to the tour, THERE WILL BE NO REFUND.
Important: Due to Covid-19 we are adopting a different condition for cancellation, even for the day before the trip.
Withdrawal without cancellation - "no show": Failure to show up without prior written notice, on the scheduled arrival date, will be considered "no show" (withdrawal without cancellation). The vacancy will remain available for 24 hours. After this period, the reservation will be canceled (with t=100% retention of the amount paid), making the place available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID